Choosing to Be Kind – Resources

Habit 9 - Choosing to Be Kind


Habit No.9: Choosing to be kind
An act of kindness takes an instant of time but requires great thought. Saying ‘well done’ and ‘thank you’ can have a dramatic effect on the morale and well-being of staff. Random acts of kindness, especially when they are unexpected, can instantly change people’s attitudes in a positive way.

Two Minutes on Trust: Listen to Dr John Blakey and Fiona Furman, Communications Manager at NAHL Group plc, discussing Habit No.9 in ‘The Nine Habits of Trust – Choosing to Be Kind’.


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