My habit was around delivery. I found it really useful to use that awareness to share with your team what you're trying to focus on. Strategy Director, Public Sector.

Choosing to Deliver – Resources

Habit 1 - Choosing to Deliver (icon)

Pillar: ABILITY

Habit No.1: Choosing to deliver
This habit involves getting the job done on time, on budget and to the right level of satisfaction for the customer. If you can’t deliver then it will be hard to trust you. Habit No.1 is the passport into the rest of the trust game.

Two Minutes on Trust: Listen to Dr John Blakey and Fiona Furman, Communications Manager at NAHL Group plc, discussing Habit No.1 in ‘The Nine Habits of Trust – Choosing to Deliver’.

Blogs

  • The Nine Habits of Trust in Action: Choosing to Deliver for Bush & Co

    Dr John BlakeyThe Nine Habits of Trust in Action: Choosing to Deliver for Bush & CoIn our continuing series of blogs about the Nine Habits of The Trusted Executive, we chat to Shirley Shinkfield, Service Development Director for Bush & Co about what ‘Deliver’ means for her, her role and her business.The Trusted Executive – The skeleton it all hangs off“The Trusted Executive is a ...Read more ›
  • Trusted Executive Foundation Interview with Andrew Jones, CEO Europe, TVS Supply Chain Solutions

    Dr John BlakeyTrusted Executive Foundation Interview with Andrew Jones, CEO Europe, TVS Supply Chain Solutions

    Andrew joined TVS in 2013 and was appointed CEO Europe in September 2014 following a successful career as a Managing Director within a range of organisations from large international PLC’s to medium-sized privately owned companies. Andrew’s role has recently been expanded to include North America. TVS Supply Chain Solutions is a global provider of world-class, end-to-end supply chain services for the automotive, beverage, defence, industrial and utilities markets. It is part of the TVS Group which employs 60,000 people and generates revenues of $7.5bn. TVS SCS itself employs 15,000 people worldwide, has revenues of $1bn and operates in over 25 countries. In this interview, Andrew shares his reflections on the role of trust in an industry where getting the right part, to the right place, at the right time, at the lowest cost, without compromising on quality is critical.

    Read more ›
  • Do Nice Leaders Get Things Done?

    Dr John BlakeyDo Nice Leaders Get Things Done?

    I am delighted this week to feature guest blogger, Mac Farquhar. If you would like to blog on a theme related to The Trusted Executive then please get in touch. Here is Mac’s valuable insight into habit no.6 – Choosing to be Humble:-

    How many of us are used to a kinder style of leadership, where the bosses are human, caring and often humble in their interactions with people? Not many I suspect. But a recent article, ‘Are Nice Leaders Effective?‘, by executive coach Tom Loncar reminded me that there are a few well known leaders in the public eye who are like this, such as former US president Barack Obama, Apple’s CEO Tim Cook, and Microsoft’s CEO Satya Nadella. Who would you add to this list? And do you think that managers should give up their caring, human side to get ahead? Let’s look at the evidence for nice leaders getting the job done.

    Read more ›
  • Eight reasons why trust is not as simple as delivering on your promises

    Dr John BlakeyEight reasons why trust is not as simple as delivering on your promises

    There’s a lot more to trust than delivering on your promises. This much became clear when this week I shared a quote from one of my CEO interviews on social media. The quote was ‘Trustworthiness is about doing what you say you are going to do’. Quickly, readers jumped in and said ‘Yes, that’s part of trust, but it is not the whole story’. Barbara Brooks Kimmel, CEO and Co-Founder of Trust Across America’, captured the point succinctly when she said, ‘Hit men deliver on their promises, but I am not sure we’d say they were trustworthy individuals’.

    Read more ›

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